DigiDay
Some brands, particularly small businesses, are laying off customer service agents or scaling back outsourced call center contracts in favor of AI chatbots…
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Tariff-hit brands cut back on customer service reps and turn to AI chatbots to cut costs
Allison Smith
17:21
Some brands, particularly small businesses, are laying off customer service agents or scaling back outsourced call center contracts in favor of AI chatbots…
