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Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

Home » Science & Technology » Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’

Michael Nunez 19/07/2025 00:19

Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service…

VentureBeat
Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service…
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