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Optus rolls out ‘Expert AI’ to supercharge its customer service team

Home » LifeStyle » Design » Optus rolls out ‘Expert AI’ to supercharge its customer service team

Optus rolls out ‘Expert AI’ to supercharge its customer service team

Jason Cartwright 31/07/2025 08:28

Optus has announced a new AI assistant for its frontline staff, promising to make your next support call faster and more efficient. The new system, named Optus Expert AI, is designed to give human agents real-time intelligence to solve customer issues. Developed on Google Cloud’s platform…

TechAU
Optus has announced a new AI assistant for its frontline staff, promising to make your next support call faster and more efficient. The new system, named Optus Expert AI, is designed to give human agents real-time intelligence to solve customer issues. Developed on Google Cloud’s platform…
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