Hospitalitynet
Everyone understands that online reviews are the lifeblood of the hospitality industry. A glowing review can draw in countless new guests, while a scathing one can send potential customers to your competitors. Hotel managers know this and spend countless hours crafting thoughtful responses to guest feedback on platforms like Expedia and TripAdvisor…
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Guest Review Responses: A Hotel Manager’s Secret Weapon
Arden Pingree
11:20
Everyone understands that online reviews are the lifeblood of the hospitality industry. A glowing review can draw in countless new guests, while a scathing one can send potential customers to your competitors. Hotel managers know this and spend countless hours crafting thoughtful responses to guest feedback on platforms like Expedia and TripAdvisor…
