Arden Schildgen
00:22
For decades, technology in hospitality was invisible to the guest. Systems ran in the background — handling reservations, processing payments, managing labor — but rarely did they shape how a guest experienced a hotel, restaurant, or event. IT was considered “back office”: essential, but secondary. That era is ending…
CIO
For decades, technology in hospitality was invisible to the guest. Systems ran in the background — handling reservations, processing payments, managing labor — but rarely did they shape how a guest experienced a hotel, restaurant, or event. IT was considered “back office”: essential, but secondary.
That era is ending…
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