Tariff-hit brands cut back on customer service reps and turn to AI chatbots to cut costs
Some brands, particularly small businesses, are laying off customer service agents or scaling back outsourced call center contracts in favor
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Allison Smith
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Duolingo wants to make its green owl mascot ‘as famous as Pikachu’ with its first pop-up store
Duolingo is rendering its app -- and Duo by extension -- into a real-life experience with a pop-up store in
