Forbes
How important is a social cause to your customers? More than half of the customers (62%) we surveyed for our 2025 annual customer service and CX study said they prefer to do business with a brand that supports a social cause that is important to them. Fifty-two percent of customers said they would be willing
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Why Customers Pay More For Brands With Purpose: The Patagonia Model
Shep Hyken
16:19
How important is a social cause to your customers? More than half of the customers (62%) we surveyed for our 2025 annual customer service and CX study said they prefer to do business with a brand that supports a social cause that is important to them. Fifty-two percent of customers said they would be willing
