Leigha Klemp
12:01
Even as it designs 3D generative AI models for future customer deployment, CAD/CAM design giant Autodesk is “leaning” into generative AI for its customer service operations, deploying Salesforce’s Einstein for Service, CIO Prakash Kota says. Einstein for Service — Autodesk’s first use of Salesforce’s gen AI platform — has driven sizable efficiencies for Autodesk customer
CIO
Even as it designs 3D generative AI models for future customer deployment, CAD/CAM design giant Autodesk is “leaning” into generative AI for its customer service operations, deploying Salesforce’s Einstein for Service, CIO Prakash Kota says.
Einstein for Service — Autodesk’s first use of Salesforce’s gen AI platform — has driven sizable efficiencies for Autodesk customer agents…
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